Refunds are applicable only for eligible services or products as mentioned at the time of purchase. Refund requests will be considered if the service has not been delivered, is incomplete, or does not meet the agreed scope.

To request a refund, customers must contact MERA SHOWROOM support within the specified refund period by providing order details, payment reference, and the reason for the refund request.

Once the refund request is received, our team will review and verify the request. Approval or rejection of the refund will be communicated to the customer after internal evaluation.

Approved refunds will be processed within 7–10 working days. The refund amount will be credited to the original payment method used during the transaction (UPI, card, net banking, or wallet).